How It Works
Complete a quick online visit. No insurance necessary.
Quick Online Visit
Complete a simple visit on your phone or computer.
Get A Prescription
Pickup your treatment at any local pharmacy.
Chat with our board certified doctors anytime.
How does it work?
Using this service we can evaluate your skin, determine if it is likely simple acne (acne vulgaris), and if appropriate provide treatment options that can reduce current acne, prevent future breakouts, and reduce any scarring.
You will answer a few simple health questions, take photos of your face, shoulders, and back, and then a doctor will chat with you and help you decide based on risks and benefits which are the best options for you.
We will provide you counseling and a prescription if appropriate. You can have the medicine sent to any local pharmacy, mailed to you, or in some cities delivered to you right away at work or home.
Your satisfaction guaranteed.
We stand behind all the medical care and advice we provide. If you ever have any questions you can message or call our medical team anytime. If you aren't happy with the service we offer a 100% satisfaction guarantee and refund policy. We can't refund medicines, lab tests, or supplies purchased from the pharmacy or other outside businesses.
You don't need insurance.
You don't need insurance to use HeyDoctor and the visit fee you see is the full price. There are no hidden fees. We will also work with you to help find medicines and pharmacies that offer the lowest price for any medicines or treatments we prescribe.
What treatments do you offer?
The exact treatment we prescribe depends on your diagnosis and risk factors. Generally we prescribe a combination of topical retinoids (Retin-A, Differin), topical benzoyl peroxide, and oral antibiotics as well as counseling about cleaning and caring for your skin.
Are there options you don't offer?
Yes, since this isn't an in-person visit we can't offer you certain options like laser therapy or needle drainage that may have different risks and benefits.
If you want to know more about this or other options we are happy to answer your questions and refer you to an in-person provider.
What can't we do?
Since this isn't an in-person visit we can't conduct a full physical exam which might include pressing on your skin or feeling it. We believe that using your timeline, photos, symptoms, and priorities we can empirically establish a diagnosis with a high degree of sensitivity and specificity, and that we can observe if our treatments are helping.
However since we aren't examining you in person we want you to be aware of the risk that we won't find a risk or problem that an in-person doctor might. We also want to ensure that you still see your in-person doctor and to let them know about any visits with HeyDoctor.
Do these medicines have side effects?
Yes, these medicines do have the risk of potentially serious side effects. When the doctor evaluates your visit and afterward we will review these risks with you and if you have any questions or concerns message us anytime.
Do I have to take the medicine?
No, our doctors are here as your advisor. Our goal is to provide you with full information about the risks and benefits so you can decide what is right for your life and your health. Anytime you have questions or concerns just send us a message or call.
Where is this service available?
Our services are only available in certain states where their medical board and laws have made this type of care possible. We are working on expanding to all of the United States as soon as possible. If you sign up and we can't help you yet we will message you when we can!