Erectile Dysfunction (ED) Diagnosis and Treatment

It's free to sign up for a HeyDoctor account, and there's no membership fee. Each consultation or treatment that we offer costs a different amount, with most services costing around $25 or less. You can see the price for each treatment by visiting the Services page - the price will be listed next to each service. We're working on accepting insurance for these visits, but we're not there yet. Of course you can still use your insurance at the pharmacy to help pay for any medications that we prescribe you, and our doctors will always work with you to find a prescription and a pharmacy that will be affordable. As always, every consult includes a 100% satisfaction guarantee, and we will refund the cost of your visit if you aren't satisfied or if we are unable to offer a diagnosis/treatment! (Note: We aren't able to refund fees for any medicines you pick up at the pharmacy or lab tests you have performed because those are separate businesses and they have their own policies.) If you don't have insurance and want to see how much your prescription will cost before completing your visit at HeyDoctor, GoodRx is a great resource. This website shows a price breakdown for different categories of drugs (ex. birth control, antibiotics, etc), compares prices across different pharmacies in your area (the price can actually vary quite a bit), and also has free printable coupons that can get you up to 80% off at the pharmacy. For example, a search for "Birth Control" on GoodRx will take you to this list, where you can browse the different brands and see prices for each. Put in your zip code to the website to get results specific to your area and to see which pharmacy offers the lowest price.

After you submit your information, our doctors will reach out to you via Secure Message Portal for any follow-up questions they might have. If you complete a visit and the doctors determine that you need in-person follow-up or are unable to give you a diagnosis, we will refund you 100% of your visit fee and offer you a suggestion for next steps.

Our office hours are: Monday-Friday 9am-7pm Pacific Standard Time (PST) Saturday-Sunday 10am-5pm Pacific Standard Time (PST) For all visits completed during office hours Monday-Friday, we can usually process and send out your prescription within 4 hours. Keep an eye on your messages in case the doctors have any follow-up questions. For visits made during office hours on the weekend, we will process and send out your prescription within 6 hours.

The doctors at HeyDoctor will send you a message through the Secure Message Portal (the message channel you see when you log into your account and hit "Messages") when they've sent your prescription to the pharmacy or have any follow up questions for you. They will not email, text, or call you, so be sure you check back in the Secure Message Portal. The reason we send all communications there is because it is the most private and secure place for your personal information. If you download the app, you can turn on text, email, and push notifications to let you know when you have a new message in the Secure Message Portal.

Our doctors will ask you specific questions about your symptoms and use evidence-based guidelines to decide if it is appropriate to prescribe medicine, labs, or offer other treatment.